Contact Helix Support

Need help with your Helix account, testing participation, laboratory reports, or platform access? Contact the Helix support team.

Bhaskar Sarkar

Account Support

How coordinated testing rounds work, participation windows and sample handling.

Errors on the platform, uploads that fail, notifications you did not receive.

Member tiers, community access and how to join upcoming testing rounds.

Interpreting a published laboratory report, batch identifiers and result scope.